Posts by: Megan Doherty

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Would it surprise you if we said that a large number of female leaders in America were Girl Scouts? Sylvia is a Rocket Scientist, STEM Leader, and Tech Founder, and she’s also the Girl Scouts of America’s CEO. Join Laurie and Sylvia as they unravel the GSUSA’s vital role in the development of next-gen leaders and how they sustain their programs.

Dynamic leadership programs, time-tested methods, and supportive learning environments: this is what separates the GSUSA from other institutions. And how can we ever forget their famous cookies? Amazing products aside, do you know what their finest contribution to society is? It’s their active role in developing the next generation of leaders, innovators and impact makers. But how do they do it?

  • The industrial age is almost over. Job opportunities have become reliant on technology. But in our attempt to move forward and develop new technology, today’s workforce is struggling to keep up with the changes. Very few women are in the technology industry’s talent pipeline and this often diminishes the female perspective in the workforce equation.
  • So how can the GSUSA and other institutions impact the current state of the workforce? They invest in building core leadership skills in young girls. This enables them to become functional key members in their organizations. They cultivate entrepreneurial skills from selling cookies, and as simple as it sounds, the effect is profound. They also empower girls to be action takers and decision makers in a supportive environment. They even have a STEM program that develops their skill and confidence to take part in the science and technology industries.
  • With that said, would it be much of a surprise to know that Sylvia was once a girl scout too?! Sylvia traces the development of her leadership skills back to when she was reciting the Girl Scout pledge. GSUSA was the type of environment that nurtured her transformative ideas, drive, and compassion. Now she is as an esteemed entrepreneur, rocket scientist, and thought leader.
  • As the CEO of the Girl Scouts of America, Sylvia has done a lot to improve existing programs. She’s a staunch supporter of implementing STEM programs to spark the girls’ curiosity. She believed that there was a way to make the learning experience fun and relevant. They’ve even released new badges reflecting the latest programs. Needless to say, Sylvia is very progressive and optimistic that it will improve in the future.
  • How can their positive impact be measured? What is the evidence that they are successful in their pursuit of excellence? The Girl Scouts Bronze, Silver, and Gold Awards are granted to girls who have developed potentially world-changing projects with promising long-term positive effects in their respective communities.

We hope you have learned how these institutions play a crucial part in improving the work cycle. It’s not just about Thin Mints and Samoas. The bottom line is that empowering women will radically change the workforce AND the world.

The DIY HR Handbook

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Sylvia Acevedo

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Girl Scouts of America

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Path to the Stars

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Did you know that a business has many of the same dynamics as a marriage? Everything that happens in a marriage (the good and the bad) is no different from what you can expect when running a business. Now, if you think keeping your business and marriage afloat is tough, just wait until you come face to face with toxic masculinity in the workplace. There’s never a dull moment in today’s podcast as Laurie invites President of RecruitingDaily.com, William Tincup, to dive into the art and science of entrepreneurship — and how we have to do better to end toxic male behavior in the workplace.

  • Laurie has known William Tincup for years and regards him as a friend and a mentor, a man of many talents who has always given her sound advice based on his many years of experience as an entrepreneur.
  • Today, William and Laurie share their experiences and take a critical look at startups, entrepreneurship, and how to address and amend toxic masculinity in the workplace. They also talk a little about art!
  • A business is a vehicle for relationships where people exchange services for monetary gain. But before you dive into creating a business, you always have to START somewhere first. There are several things to consider before starting a business and, contrary to popular belief, you do not make it as an entrepreneur with sheer passion alone. You can’t give what you don’t have, so if you only have the passion to run your business, it’s going to fall short on other aspects.

Critical considerations that are required before creating your own startup:

  • What do you name your company? Do you take the realistic route, where your website name spells out what services you provide? Or do you go for the more abstract approach and come up with a witty made-up word that tells a good story about what your company does? Well, of course, the name of your business is important, but it’s not nearly as vital as your business’s brand being memorable. Both choices have their merits, as long as you create a memorable business, service and brand.
  • Likeability + Compelling = Memorable… and then convert “memorable” into revenue. You’ll need to find the perfect balance between the art and the science of a startup. Think of it this way: the “Science” aspect is product development, the “Art” aspect is marketing and delivering the product – both need to be in sync with each other for the coherent whole to work.
  • Great communication is where most companies struggle. William Tincup forwards one reason for this poor communication: that men are not exactly the best communicators. It is difficult for them to learn to apologize, and sometimes even give a proper compliment when it is merited. So, what can men do to change for the better? Tincup has one crucial strategy to begin: men need to STOP interrupting, talking over, and ignoring women when they are sharing their ideas and opinions. No more mansplaining, guys! And it’s up to other men to call it out in their peers.
  • There’s nothing easy about being an entrepreneur. You need to put in your best effort to service your customers and treat your employees well. The hustle never stops and the decisions don’t come easy. If you’re launching a startup because you think it’s going to be easy, consider this your first warning!

There is so much work left ahead of us to make work a better place for all. It can be discouraging, which is why it’s extremely important to remember that nothing worth doing is ever easy. Keep fighting the good entrepreneurial fight — it’s never too late to do your part to fix work for everyone.

The DIY HR Handbook

Wouldn’t you love to get your hands on Laurie’s no-holds-barred, honest DIY HR Handbook for employees and pros alike? Download it for free!

William Tincup

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When kindred spirits come together in a community, ideas and dreams blossom, passion gets amplified, accountability and empowerment surges, and the problems? Well, they become less daunting. In this episode, Laurie has a great conversation with a dear friend, a cult legend in the online-community building world, Ryan Paugh. Laurie and Ryan share how they met, what Ryan’s role is as a community builder, and why communities are essential in fixing the broken wheel that is work.

  • After a few years of working for corporate America, Ryan dove into the startup arena where he felt his passion for helping others would contribute more – this was his first step in his epic entrepreneurial journey.
  • He created Brazen Careerist, which started out as a community for young professionals looking to find their place in the corporate world, where they can find answers and support from peers and other like-minded individuals. Long story short, Brazen was a success but eventually rebranded into an SAS technology product, which now serves as a peer-to-peer speed networking platform.
  • As the product shifted away from its community-based roots, Ryan decided to walk a different path, but kept the burning passion to create better communities to support the next generation of highly driven leaders. He eventually became the co-founder and COO of The Community Company.
  • Along with his business partner and co-author of Superconnector, Scott Gerber, they went on to build several outstanding communities for different organizations like business executives, youth leaders, and entrepreneurs such as YEC and the Forbes Council which includes the Forbes Human Resources Council, where members are encouraged to support, engage, and pick each other’s brains.
  • Why did Ryan focus on community building? Well, everyone is part of a community in some way or another. We are social beings after all. Ryan believes that in being part of a community, we are given the opportunity to learn and impart vital lessons and experiences that nurture us into the people we are now. He says, “Give,” because he believes that there’s so much more to living than just getting something.
  • Life and people aren’t meant to be boxed up in a simple transaction of give and take. We are much more complex than that – we have feelings, aspirations, and lives outside of the grind. This is why Ryan feels work has more… work to do in a community and culture building aspect. “You’re here to work and not to make friends,” is a typical feel at the office, but we DO need to build relationships in the workplace to grow into more productive members of the organization.
  • Work is broken because it has been reduced to a means to an end; a paycheck for hours, nothing more than a simple transaction of, “if you do this, you get this.”
  • Laurie shares Ryan’s sentiment that there’s more to work than just earning the money. That by limiting someone’s identity to a mere “bringer of bacon” a.k.a “corporate zombie” they have subsequently limited that individual’s potential to contribute to the organization’s greater cause. You see, when people see past the money and embrace purpose, when they are allowed to invest in things that they truly value, there’s a greater opportunity to create a positive and lasting legacy for others to follow or replicate.
  • As a veteran community builder, Ryan believes that a good community must have an element of trust from the top-down. Ask anyone who knows Ryan and they’ll immediately say how helpful and encouraging he is despite his being a company co-founder. More than developing the products, organizations should look into nurturing its workers on a deeper level. People at the bottom makes the most impact, so it is important that they are set up for success throughout their stay in the company and, hopefully, even when they transition into something else. He dives deep into this “building relationships that matter” philosophy in his book, Superconnector.
  • Ryan and Laurie are aware though that most people are still stuck in the old ways and find processes to be difficult to build – and even harder to implement – but it doesn’t have to be that way and we can all to do better.

The DIY HR Handbook

Wouldn’t you love to get your hands on Laurie’s no-holds-barred, honest DIY HR Handbook for employees and pros alike? Download it for free!

Ryan Paugh

Superconnector

Learn more about the book

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The Community Company

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We get it. You aren’t a tube of toothpaste. But you still need a personal brand. In fact, you already have one whether you realize it or not. The question is, are you going to take charge of it? Today, Laurie talks with personal brand expert, Jennifer McClure, about what a personal brand is, why you need to develop yours, and how it can help you excel in your professional career.

  • Jennifer will be the first to tell you that she doesn’t like the term “personal brand,” but it’s the best one she’s got. You can also think of it as your reputation, and when you consider it as your professional reputation, that makes it a lot more important, doesn’t it? We’re talking about people wanting to work with or for you, getting clients, being promoted, and more. It’s your career advancement, plain and simple.
  • So how do you develop your personal brand? Think about Oprah Winfrey. She’s got one of the strongest personal brands in the world. Her message, live your best life, is known around the world. But her story hasn’t all been cake and roses; there are some negative experiences associated with her brand, and Jennifer explains how Oprah has dealt with it. She also shares how you can be as intentional as Oprah when you are defining your own personal brand.
  • One big mistake people make is that they try to copy someone else’s personal brand. As you can imagine, that comes off as terribly inauthentic. With that said, you CAN take inspiration from other people. See what they’re doing well, what parts of their message resonates with you. What can you adopt while still keeping your uniqueness at the forefront? Laurie and Jennifer discuss, and Jennifer also reveals who she considered her mentor and sought to emulate.
  • There are another few traps you’ll need to avoid in developing your personal brand: don’t overthink it or force it, and make sure your actions and words line up. A good way to tell is whether you’re getting the opportunities you want. Do people describe you the way you intended them to? How do your colleagues introduce you? Jennifer talks about what to do if your personal brand isn’t working for you.
  • Laurie shares the story of trying to be the buttoned-up, serious HR lady for the book she’s writing, and how she couldn’t even finish it until she did what came naturally, and that was to be herself. Jennifer chimes in with some very insightful thoughts on Laurie’s personal brand and what makes it so strong.
  • The tables are turned, and Laurie asks Jennifer what her own personal brand is. The response is humbling, and it’s exactly how YOU should think about how to live with your own brand. More importantly, how to take control of it. One of the key takeaways is that sometimes your brand needs to be audience-specific.
  • Sometimes we don’t like the reputations we have. It’s a challenge to change them; once another person has formed their idea of you, it’s a mental shortcut they’ll use repeatedly because it’s easier. So how do you go about changing your own personal brand if you don’t like it? Laurie digs in with a tough question, and Jennifer steps up to answer it without hesitation, and it’s an answer you need to hear if the attention you’re getting isn’t the attention you want.
  • Finally, we need to broach the topic of negative feedback that isn’t deserved. Jennifer shares the story of her first major keynote speech and the one comment afterward that has haunted her to this day. Laurie has a story to share, too, and they talk about what to do when people try to label you in ways that hurt.

The DIY HR Handbook

Wouldn’t you love to get your hands on Laurie’s no-holds-barred, honest DIY HR Handbook for employees and pros alike? Download it for free!

Jennifer McClure

FREE DOWNLOAD: Personal Brand Workbook

Impact Makers Podcast

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LinkedIn

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Facebook

Instagram

Resources

Michael Hyatt

Steve Brown

Making Oprah

Making Donahue

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Don MacPherson is an entrepreneur who built a company called Modern Survey, which he successfully sold without laying people off or taking on debt. That’s the American Dream. But Don’s not resting on his laurels. Growing up in a mining community, Don learned the value of work early and isn’t interested in status symbols like cars and clothes. He’s soon launching a new venture called 12 Geniuses focused on fixing the future of work for everybody. He’s here to talk about his journey in tech, how to be ruthlessly pragmatic with your finances, and how you can set yourself up financially for success. Ultimately, it’s about enjoying your work. Don has a unique view of the world that you need to hear, especially if you want to retire early.

  • First things first: Don isn’t a Millennial tech bro. He’s close to 50 with a wealth of experience in customer service, technology, healthcare, employee engagement, and even truck driving. Don will tell you he isn’t a natural entrepreneur, but he is a risk taker. So much so he decided to move to Germany and only bought a one-way ticket. Don shares the story of living in an attic.
  • When he returned from Germany, he took a job with American Express, and that was when Don met his future business partner, a contractor who was living the dream. Don wanted that dream life, so together, he and his partner founded an online survey company, Modern Survey, in 1999. Their startup money was $1,000 each. He took this company through to a successful exit, the American dream.
  • Don could easily rest on his laurels now, but he’s starting another company instead. There’s a driving force that keeps him moving: yes, he’s a risk taker and he loves his work, but deep down, he loves helping people reach their potential. Don believes that EVERYONE can perform at extraordinary levels, and he explains how.
  • One of Don’s guiding principles is that he pays himself first. It’s enabled him to do everything that he’s wanted. Interestingly, the thought was planted by a commercial he saw as a teenager. It was a simple commercial and the gist of it was to get started and begin saving early. Don reveals how he applied this to his life from a young age, and what “you pay you first” really means.
  • For Don, money is freedom. He doesn’t come from a family of savers, though, and what he understood from his younger years was that you took the job that paid the most money. It was essential to have an incredible work ethic, too. But taking a job that pays the most cash is how you survived. Don realized, though, that work could be so much more. It can be fulfilling, and having money allowed him to experiment and do things he couldn’t have otherwise.
  • There came a time when Don’s business almost failed, and he tells the story of how he had to abandon his “you pay you first” philosophy for a time. He and his partners had to each put in a hundred grand to save the company, and it was only because he had been so disciplined in his savings that he was able to do it. And that was how the company pulled through the tough time.
  • We’ve hinted at how Don’s success hasn’t encouraged him to be spendy. Quite the opposite, in fact. Don never invested in a brand new car, and the duplex he lived in for 15 years was partly financed by the renters he had living in the second apartment. Don shares some of his other money hacks he used to amass his wealth. He even delayed parenthood until he was nearly 50.
  • If you take Don’s advice, he believes you will never have to work at a job you don’t like. And that is powerful, especially in this era of work being broken. He talks about how we can do our best work when we have a sense of security and freedom that being financially responsible brings. You might be wondering if it’s too late for you. The answer is no, and Don explains why.
  • Have you heard the concept of being a prisoner in a workplace? You’re stuck in a job you can’t leave because you have so many bills to pay. Don says that as many as 1 in 12 workers are prisoners. They’re financially stuck, and they don’t believe they can make more money elsewhere. Most of us agree that work is broken, so you can imagine what happens with work prisoners and how they contribute to that. Equally as important, their home life is also negatively affected.
  • Laurie points out that it’s often more expensive for women in the workplace than men – they have to buy a lot of things men don’t, and as they age, they’re expected to do everything they can to look younger. Clothing, makeup, surgery… and then there’s the issue of maternity and childcare. Given that women don’t make as much as men, can you imagine what it’s like for a single mom? Don shares his thoughts on the workplace for women.
  • Don’s new company is called 12 Geniuses (coming soon). He shares exactly what it is and what he does, and you might be surprised by his belief that the world is a better place, despite what the news might have you believe. But did you realize that most people aren’t ready for positive change?

Don MacPherson

LinkedIn

12 Geniuses — COMING SOON

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Elisa Camahort Page co-founded BlogHer, later became the CCO at SheKnows Media after they acquired BlogHer, and is now a writer and consultant. Entrepreneur, speaker, conference leader, and blogger, Elisa has the type of bird’s-eye view of work the rest of us can only dream of. Laurie and Elisa talk about the disconnected workforce, the gig economy, and the rise of those brave souls who are daring to be their whole selves at work.

  • Elisa has a unique view of why work is broken. Have you ever noticed that the higher up someone gets in the management chain, the more disconnected they become from what they did before? That disconnect turns into a fundamental lack of empathy. But here’s the kicker – that lack of empathy goes in BOTH directions. Elisa has been at the top of the management chain, and she approached the problem of empathy directly.
  • If you’re an aspiring entrepreneur who is looking for a partner or co-founder, you know it isn’t easy. Elisa has some very practical advice for finding the right person: date them. Not romantically, but work on a project together before you launch a company. You’ll thank her later. She shares the story of how she and someone she barely knew founded BlogHer.
  • Many of the issues we’re discussing in this day and age (wage gaps, family leave, etc.) were front and center for BlogHer in 2008 – a decade ago. That fact alone makes the idea of change seem like a lost cause. But is it? Elisa shares what is disappointing for her, but also, where she has hope for the future. The first one might surprise you: working from home.
  • Then, there’s the gig economy. With so many people working from home as contractors, what about benefits? How is automation affecting jobs? Why is wealth being concentrated in the hands of so few? Is it possible to outsource and globalize yourself out of having a workforce that is engaged? Elisa and Laurie pick apart what the future of work looks like.
  • At BlogHer, Elisa and her crew were looking at how women can be fairly compensated and fairly heard in the workplace, and she brings some happy news. As side hustles become main hustles, there’s a lot more hope for marginalized groups to earn what they deserve. And there’s a hidden benefit to this as the gig economy allows us to bring our WHOLE selves to work, not the version of us that corporations want.
  • Have you ever heard of a ‘work-life advocate?’ These people are coming from a place of not being politically engaged or familiar with social issues, but in recent years, they’ve become galvanized. To do what? Elisa explains what work-life advocates are… are you one of them? This is one of those cases where it might do a later generation well to learn from the younger ones.
  • There are some companies out there who are doing it right. Take, for example, the company who makes WordPress. They don’t even have a headquarters; they meet regularly, but everything they do is remote. People who can’t work in traditional settings flock to companies like this, and the flexibility they provide is incredible.
  • We’ve covered the ideas of living wages, dividends, and universal basic income. Like many of our other guests, Elisa doesn’t see another option, especially with automation and globalism. Alaskans get a dividend from oil, but have you thought about the tech industry doing something similar? With automation and outsourcing, there ARE no jobs.
  • In closing, Elisa tells the story of a boss who told her she needed to lower the expectations of her employees when they were upset they didn’t have the time or resources to do their jobs well. As you can imagine, that didn’t go over well with Elisa. You have to hear what she asked HIM to do instead. And the point of the story is this: do you understand the difference between satisfaction and happiness?

The DIY HR Handbook

Wouldn’t you love to get your hands on Laurie’s no-holds-barred, honest DIY HR Handbook for employees and pros alike? Download it for free!

Elisa Camahort Page

Website/Speaking

Preorder Book: Road Map for Revolutionaries

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SheKnows Media

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Facebook

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Katrina has a unique way of fixing work. She’s blazed a trail into nearly uncharted territory with an audacious goal: to take high volume, low retention jobs and make them not suck. She’s not afraid of a challenge; one of her clients hires people for split-shifts to work with small children. We love kids, don’t get us wrong. But it’s not always easy to work with a group of someone else’s kids. So, Katrina wants to help people find the right job, not just any job.

  • It’s not all on the employee to find the right job, which is why Katrina focuses on teaching the employers what that phrase means. Katrina rounds out her list of places that suffer from high turnover rates. Have you ever held one of these jobs? And if you’re the one hiring for these positions, well. You’ll want to take notes.
  • How does Katrina help these employers? She explains some of the first things she does when she comes in to consult with a company. First among them is taking a psychological profile of the top, most successful, employees in the role.
  • Katrina draws on her own personal experience when working with her clients, and she makes an ‘on the nose’ observation about how she felt in her various roles. She was needed but not valued. Take a moment and let that sink in. Needed but not valued. Katrina has a unique combination of skills which has landed her in a strange array of jobs, and she shares how, no matter the size of the company, no matter the job title, the day-to-day experience rarely changed. And that’s why she started her own company.
  • Laurie makes an interesting assertion that employees rarely grow within a company. Instead, they grow by going from one job to another. This is especially true for Katrina; as a consultant, she hops from one situation to another, and in doing so, she’s fixed work for herself. It wasn’t an easy road for her; she was conditioned to the stability of a guaranteed paycheck every month. Her first stint as an entrepreneur didn’t end well, and it wasn’t because of lack of clients. It was because of fear.
  • Katrina was much more focused for Round 2 of being an entrepreneur. She reveals her mindset and what she did differently this time around, a lesson you can take if you’re ready to break out of your own job and fix work for yourself. Even if your parents were strict military.
  • If you’re currently struggling in YOUR role, Katrina has some fantastic advice. But to start, you have to answer one question. Are you going to stay or are you ready to leave? Staying at a company where you’re unhappy IS a valid choice, but there’s a very important consideration. If you can’t be honest and transparent about your unhappiness, then you need to leave.
  • As a manager, keeping your employees motivated and engaged is a constant battle. So is keeping yourself motivated and engaged. Katrina shares WHY retail jobs are so challenging and it all comes down to one thing: the more humans you have to encounter in one day increases the ratio of assholes you deal with. You might think that good jobs don’t exist in retail jobs. But Katrina says that isn’t true, at least for all people.
  • There is one problem at work that Katrina is currently obsessing over that no one else is even thinking about. It’s the Fallacies of Work, a rote list of do’s and do not’s that somehow still exist from a totally different age, and Katrina smashes every single one of them.

Katrina Kibben:

Three Ears Media Blog

Three Ears Media Website

LinkedIn

Twitter

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So far no one has challenged Laurie on her premise that work is broken. Until today. Eric Barker is the author of the bestselling book, Barking Up The Wrong Tree, and he believes that issues with managing people and organizing them to accomplish things is a perennial challenge. In fact, he doesn’t believe work is broken because it was never fixed in the first place. Dive in with Laurie and Eric in this stimulating conversation about the state of work.

  • Eric explains why he doesn’t think work is broken, and it’s because he believes it was never fixed in the first place. From technology changes to cultural changes, work is a perennial problem, and you might be inclined to agree with him on this point.
  • Aside from loving the title of his book, it was also Laurie’s favorite non-fiction book of 2017. She asks him a pointed question about success. There are many misconceptions, so you might want to check your own beliefs about what success at works really means. Is it the quality of work? Is it the quantity? Does success in one department look the same as success in another? What about from one manager to the next, and personality conflicts? Eric tackles these tough topics and more.
  • Eric shares something EVERY job-searcher should know when they go into an interview. You see, peer pressure isn’t just something that affects teenagers. It affects us at every age, and the most insidious part of it according to Eric is that we don’t even realize it.
  • What is ‘learned helplessness’ at work? It’s when employees don’t have a sense of agency and felt like they actually could make choices, even exercise a single choice. It turns employees into victims, and Eric gives some very solid steps you can take today to pull yourself up from that position.
  • Volunteering can change your life. It’s true, but why? Eric and Laurie talk about the different thing you can do, and it’s not just about helping others. It’s about changing your sense of worth and identity. You aren’t your job. You are a person and we, as people, can easily get caught in destructive loops. And don’t worry; you don’t need to volunteer for 50 hours a week. You can do it for as little as 2 hours and feel the effects.
  • The Venn Diagram of happiness and success definitely overlap, but not completely. Eric and Laurie investigate what it really means when the two overlap, and the tricky areas where they don’t. Does your work environment allow you to do what you do best? Or what if you’re happy with your job but not successful? What’s in store for you when you’re outside of Venn’s sweet spot?
  • Let’s get one thing straight – if you’re going to fix work, you’ll have to start by fixing yourself. This concept can get VERY woo-woo when you listen to some of the inspirational speakers out there. They think they can make change by ‘whispering a few words’ in your ears. Laurie isn’t big on that. Mindfulness and meditation are good, no doubt, but she and Eric have a deep discussion about what kind of self-help is really needed. By the way… it’s your fault.
  • You can’t underestimate the importance of relationships in work and life. So much of the unhappiness in the world is caused by loneliness. Eric lays out some scenarios. Do any of these sound familiar to you in your life? If you’re going to invest in anything, invest in relationships.

Listen to the Spotify Playlist! 

Find Eric:

Website/Blog

LinkedIn

Barking Up The Wrong Tree Book

 

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What is the future of work? Katie Augsburger is the Founder and Partner of Future Work Design, an organization that wants to smash the patriarchy and decenter whiteness. Okay – before anyone starts bristling about being pushed out, that’s not her intent. Katie has some amazing ideas of how helping those with least access can benefit all employees.

  • Katie has two answers to the question, ‘How do you fix work?’ The first one is pretty cheeky and involves smashing things, but the second one takes a deeper look at the design of work. But first, she shares a story of walking into a women’s bathroom and finding a row of urinals.
  • We’re told as women to lean into the systems, but they aren’t built for us. Part of what Katie does is to break systems. She talks about how she doesn’t try to get rid of white men; she’s trying to make room for women. If you haven’t heard of the ‘curbside’ effect, then you need to listen to the analogy.
  • Using her theory of the curbside effect, she comes into companies with a radically different way of looking at things. How can we put the least advantaged people in the center of the design, and how will that help everyone succeed?
  • One of the best ways Katie get results is to ask questions. Not the typical questions managers ask quarterly or whatever, but deep reaching questions from the bottom all the way to the top. She talks about how smashing the old system and creating something new has worked out for one of her clients.
  • Companies tend to hire for skills and tech, but fire for behavior and soft skills. It’s this systematized, procedural way of looking at things that create problems. But Katie believes it’s the soft skills, the behaviors, that will make or break the systems and processes.
  • Laurie poses the question: is it harder for companies to hold an open dialogue on gender issues or race issues? Katie and Laurie share their theories on why it’s more difficult to talk about race.
  • Not every company needs to be smashed. Katie shares a case study of a call center that, despite being an undesirable job, has managed to make THEIR work meaningful and impactful to their employees. Another great company Katie likes is Airbnb, and she reveals why.
  • Katie wraps up the episode with her approach to smashing the patriarchy and decentralizing whiteness, and it comes from a place of great compassion. She’s not interested in pushing out anyone who is white or male; instead, she wants to make things better for everyone by making it better for those who are great employees but don’t measure up on the outdated yardstick.
  • Listen to the Spotify Playlist! 
  • Find Katie

  • LinkedIn
  • Website
  • The DIY HR Handbook

  • Wouldn’t you love to get your hands on Laurie’s no-holds-barred, honest DIY HR Handbook for employees and pros alike? Download it for free!

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Ben Brooks was THE guy in HR. He had it all, but then he left it all to became an entrepreneur. Today Ben and Laurie talk about how executive coaching can help you fix yourself AND your work. Not sure what life coaching is, how it differs from executive coaching, or why it matters? They’ll answer these questions and more in today’s episode.

  • Ben talks about this ‘arranged marriage’ to corporate America, and how it really didn’t fit with his ideas of innovation and making things better. In fact, one of his peers told him point blank: he had outgrown a 50,000-person company. Ben shares what a gift that message was.
  • Ben took a little time before beginning his journey into entrepreneurship, and what finally changed his mind about it was a name tag. Would he choose unemployed, entrepreneur, or employee? After a week among entrepreneurs, Ben realized he’d found his tribe.
  • Ben did what a lot of new entrepreneurs do: he started without a real business plan. He reveals what he learned about business plans, what his first little while was like, and when things finally took a positive turn for him. He shares his thought about generalist advisers, and what he says will surprise you: you don’t absolutely NEED to be in a niche, not in today’s world.
  • Ben talks about what he calls ‘democratizing executive coaching.’ In a nutshell, it means getting coaching to more people, when they need it, and at prices they can afford. He explains why he was driven to do this rather than set up a $500/hr coaching practice. Ben’s revelation about group coaching surprises Laurie, and it will probably surprise you, too.
  • One of the problems Ben ran into with Pilot, his coaching company, was that people loved it but they believed their company should pay for employment coaching. So he turned to companies, and while many of them won’t invest in it, there is a distinct group of forward-thinking leaders who have, like those at MetLife.
  • Do you need an executive coach? Before you answer, listen to what Ben has to say about it. He likens it to marriage counseling. If you’ve ever been fired or left a job, are you able to see past your emotions and understand what really went wrong? Are you able to fix it for yourself? The answer may not be to start your OWN business, because if you aren’t able to fix yourself, entrepreneurship won’t do it for you.
  • According to people smarter than us, one of the biggest factors of happiness at work is self-advocacy. Ben and Laurie discuss what that means and why it seems to be more difficult for women. They also reveal what to do to be a better advocate for yourself.
  • Ben leaves his final message that everyone needs to hear: Take command of your career. It’s the tagline of his business, Pilot. He shares the inspiration behind it, and why it will change your life.
  • Listen to the Spotify playlist. 

Want to know more about Ben? Find him here:

Pilot website
Facebook
Twitter
Instagram
LinkedIn
Pinterest
YouTube

The DIY HR Handbook

Wouldn’t you love to get your hands on Laurie’s no-holds-barred, honest DIY HR Handbook for employees and pros? Download it for free!

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