Most of HR technology is SaaS technology. What is that?
Software as a Service (SaaS; pronounced /sæs/) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as “on-demand software.” SaaS is typically accessed by users using a thin client via a web browser.
Most companies offer their services in SaaS bundles that resemble your cable bill. Sorta.
- Basic. This is almost always free and described as “plug-and-play.” Just like Facebook or Pokémon Go, it’s all on you to figure this out. If you need help, you go to the internet. You’re smart. You got this.
- Plus. You spend a little cash on a monthly basis, you get enhanced features and services. You still don’t get an account representative, but you can submit a ticket and get some help via email.
- Pro. You’re a power user and you need everything — dashboards, analytics, a customized profile, and maybe some pizza. You’ll have access to a 1-800-NUMBER where someone will talk to you when you have problems. Will you ever talk to the same person twice? Probably not. Stop being so greedy.
- Premium. This is enterprise-level functionality, baby. You not only get an account representative, but you get someone trying to sell you Premium Pro Plus™® on a regular basis. Good luck with that.
If it feels like you’re being sold a monthly membership package at Massage Envy, you’re not alone. While sales is sales is sales, it’s always nice to see a human face. Even when you’re just a basic HR user like most of us.