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Daily Archives: October 9, 2015

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Metrics Mess Up Every Job, Not Just Yours

WorkBy Laurie RuettimannOctober 9, 20153 Comments

I was getting my flu shot, the other day, and my pharmacist started complaining about her job. Her parent company is breathing down her neck. “These guys at corporate? They measure everything.” When the phone rings, and it’s a doctor, they want her to answer it in under three rings. Her average is 3.6 rings,…

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