I spent a few days in NYC, last week. The first day was awesome, which is why it was weird to see tourists ice skating at 30 Rock. Maybe it’s a brilliant move, though, because the rink was empty.
The rest of the week was shit. Nobody wanted to be outside. I was with a group of friends. I was slow. I made us late for dinner. In the rain. During rush hour.
I used Uber to grab a private car. Uber is a service that allows you to request, ride, and pay for your trip via your mobile phone. It’s linked to a credit card. I took my first ride in an Uber in January 2013 in Washington DC. I was hooked.
Don’t want to pay the surging price? Find a different method of transportation, I guess.
Back to my trip in NYC: we hopped into the Uber and went to dinner. Super convenient. Since it was during a surge, the trip was super expensive. Unfortunately, the driver’s app kept crashing. There was a system-wide outage. I had no idea how much the trip would cost. I didn’t have any cash. I told the driver, a Uzbeki immigrant studying business at a local community college, that I would make sure he got paid.
He was suspicious, but there was nothing he could do.
The next day, I contacted the NYC Uber community manager. I gave her the details of my ride. She looked up my account and agreed to pay my awesome driver at no charge to me.
Not everyone loves Uber. There are some horror stories. I am always happy with my experience, and I’ve used it everywhere from Madison to Lyon. I am pro-labor and pro-union, but I believe in customer service. The best product should win, and you can’t tell me that a smelly taxi beats an Uber.
New York City can be a tough town in the rain. I was pleased with my ride, and I was certainly happy with the phenomenal customer service. I’m a fan for life.
P.S. If you want to try Uber for free, I have a code: www.uber.com/invite/h49ot I’m not paid to tell you this. I just think you should try it. And if you’ve had experience with Uber, let me know what you think.